1. Who we are

CB AUTOWORKS Cambridge ("we", "us", "our") is an automotive performance and styling studio based at Unit 4, New Close Farm, Milton, Cambridge CB24 6DQ. This privacy policy explains how we handle your personal information when you contact us, request a quote, or book a service.

2. What information we collect

We may collect the following personal information:

• Contact details — name, phone number, email address
• Vehicle information — make, model, registration, year
• Service preferences — the install or service you are interested in
• Appointment details — preferred fitting dates and times
• Communication records — emails, WhatsApp messages, or phone call notes

3. How we collect your information

• When you fill out a quote form on our website or social media (including Meta/Facebook lead forms)
• When you email, call, or message us directly
• When you visit our workshop in person

4. How we use your information

We use your personal information to:

• Respond to your enquiries and provide accurate quotes
• Book, confirm, and manage your appointment
• Contact you about your vehicle or service while it is with us
• Send service reminders or follow-up care advice (only with your consent)
• Comply with legal or insurance requirements

We never sell your personal information to third parties for marketing purposes.

5. How we share your information

We only share your information when necessary:

• Service providers — such as our payment processor or workshop software, bound by strict confidentiality
• Insurance or warranty partners — only if a claim or warranty registration is required for work carried out
• Legal obligations — if required by law or to protect our legal rights

6. How we protect your information

We store your data securely using password-protected systems and restrict access to authorised staff only. We do not retain personal information longer than necessary — typically for the duration of our business relationship plus up to 6 years for legal and tax records.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information (where legally permitted)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies and analytics

Our website may use basic analytics and essential cookies to understand how visitors use our site. We do not use intrusive tracking or behavioural advertising cookies. You can control cookies through your browser settings.

9. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us: